Frequently Asked Questions

Starting counseling is a major decision and you probably have questions.

Here’s a list of frequently asked questions that most people have regarding professional counseling and regarding various counseling services.

If you still have questions after reading the information on this page, please contact me and I will do my best to answer your questions about the services I offer.

FREE Initial Consultation

So that we may get to know each other better before beginning counseling, I offer a FREE initial consultation. The free initial consultation is performed via telephone.

Please call me at: 928-445-0055 and ask for your free telephone-based consultation.

There is no obligation.

The Basics About Therapy

What is the difference between counseling and psychotherapy?

  • In the context of mental health, the terms “counseling” and “psychotherapy” are often used interchangeably. When used generically, the term “counseling” sometimes refers to a relatively brief treatment that is focused primarily on behavior and the term “psychotherapy” or “therapy” sometimes refers to longer term treatment that is focused on gaining insights and skills for dealing with chronic emotional problems.
  • In the context of mental health, the terms “counselor” and “therapist” are often used interchangeably. Some states have different rules regarding the use of the term “counselor” versus “therapist”. For example, in Arizona you must have state licensure by the Board of Behavioral Health in order to call yourself a “counselor” but you don’t need a license to call yourself a “therapist.” Not all states have this restriction on the term “counselor.”
  • A licensed professional mental health provider may be providing therapy, counseling, and/or psychotherapy. It is unethical for them to provide services for which they do not have the appropriate education, training, and/or experience. Licensed professionals are held to strict ethical standards. Un-licensed mental health providers are not.

A good rule of thumb is to be sure that the person you are selecting for help with your specific mental health challenge has the qualifications (e.g. education, training, experience, and licensure) that you need. Its a good idea to ask questions so that you can make an informed decision regarding your treatment and to confirm that your mental health care provider has the necessary skills and training.

Professional Code of Ethics

As a licensed professional mental health provider, I am required to follow the rules and laws of the state that issued my license (Arizona).

I am also a member of several professional organizations. Most professional organizations require that the members agree to a specific code of ethics. For more information, take a look at some of the Code of Ethics I’ve agreed to follow:

Confidentiality & Rights

Please read the following disclosures so that you can make informed decisions regarding counseling:

Payment Information

Payment Information:

  • You will be expected to pay for each session BEFORE it is held.
  • Payment options include:
    1. You can pay ON-LINE using your debit or credit card via PayPal.
      PayPal accepts VISA, MasterCard, Discover, and American Express.
    2. You can MAIL your check or money order to:
      Susan Strong, PO Box 26033, Prescott Valley AZ 86312
    3. You can pay IN PERSON using cash, check, or money order at the time of your in-office appointment.

Insurance Plans:

  • Some services may be covered by your health insurance plan. Check with your health insurance plan to determine what services (if any) they will cover.
  • If you have a health insurance plan that covers “Out of Network” providers, I can provide an invoice that you may submit to your insurance company so you can apply for whatever reimbursement they may offer.

Cancellation Policy:

  • If you do not show up for your scheduled appointment and you have not notified me at least 24 hours in advance, you will still be required to pay the full cost of the session.

Discounted Services:

A certain percentage of my counseling practice is dedicated to pro-bono work. Pro-bono services are for people in my local community who do not have behavioral health insurance and have a severe financial hardship. I rely on local agencies and organizations to refer appropriately qualified clients.